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TECHNOLOGY INFRASTRUCTURE
IT Policies and Infrastructure:
  We have state of the art technology that duly fits an international call center.
Systems Environment:
 
We have two newly purchased high end servers – HP ProLiant DL380G4 and HP ProLiant ML350G4p with Intel Xeon processors with 2 GB RAM each and 144 GB mirrored hard disk with Windows 2003 Server R2 OS. Both servers are under three year comprehensive onsite warranty by HP.
Our desktops are HP Compaq with configuration of P4 processor, 512 MB RAM, 40 GB HDD and 15” TFT monitors with Windows XP OS. Each Computer comes with a CD drive and USB ports which are disabled on the work floor for security reasons and can be activated only by the systems administrator. All systems are under three year comprehensive onsite warranty by HP.
All systems are networked using D-Link Switches. All computers are routed using DAX Router and all machines are protected against outside intrusion by Sonic Wall TZ170 Firewall with unlimited nodes. Present network can support up to 70 connections. All computers are routed using DAX Router and all machines are protected against outside intrusion by Sonic Wall TZ170 Firewall with unlimited nodes.
The company has purchased volume licensing with Microsoft for Procurement of latest Windows XP Operating Systems, Symantec Norton Anti virus Corporate Edition for Servers and Desktops, and Windows 2003 Server Standard Edition for Servers and SQL Server 2005 (Processor Licensed) for Database Server.
Bandwidth specifications and capacity:
 
We have an International Private Lease Line (IPLC) of 2Mbps from AT&T and VSNL with our collocation at United States of America.
Internet Bandwidth:
 
We have a broadband lease line of 512 kb ps (expandable up to 2 Mb ps) 1:1 line for its internet requirements. The line is procured from one of India’s leading Internet Service Provider – Reliance Telecommunications - which has a network reliability of 99% and packet delivery of 99% and has the top IT companies in India as its customers.
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