Tharam Call Centers : Web Enabled Services

SERVICES & SOLUTION >> Web Enabled Services

E-mail Support

Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.
Our email services are comprehensive and include-

	Customer care
	Technical support
	Order fulfillment
	Complete query resolution
	Verification
	Resolving escalated cases

We also support service level agreements ,based on client requirements, thereby providing answers via email within the time window agreed upon by both parties.

Chat Support

Live Chat services allows your business to increase sales, reduce costs and improve customer service by providing live help and live support chats with website visitors. Because our Customer Service Representative function as a seamless extension of our partners’ companies, the satisfying experience that Tharam staff creates for the end-customers serves to increase the value of our clients’ Brands and businesses.

How does live chat support work?
Organizations who wish to provide live help for their customers can outsource live chat support services. our efficient customer care executives can answer the queries of your customers or just provide information to the visitors on your website. Online chat support services are carried out as follows. When a visitor to your website wants some information or has a query to ask, he/she simply clicks on the live chat link present on your website. This will initiate the live chat session.